For restoration companies
How it works for restoration companies
Homeowners read the guides, work out what they are dealing with, and the ones who want an introduction ask for one. A person reads every enquiry. Nothing reaches a restoration company until the homeowner has agreed to it — and today, matching is still being built.
Last updated .
Live today: the guides, the tools, the homeowner enquiry form, and a person reading every enquiry that arrives. Not live today: automated routing to companies, pricing, exclusivity rules, a partner dashboard, credits for invalid enquiries, and any contract. This page describes the model being built and marks what has not been decided. Nothing here is an offer.
How an enquiry arrives
- A homeowner arrives mid-loss, not with a shortlist. A supply line let go overnight. A storm took part of a roof. A musty smell turned out to be growth behind a skirting board. They search the situation, not a company name.
- They work out what they are actually dealing with. That mitigation and reconstruction are separate pieces of work. That drying is measured against a goal rather than declared finished. That category 3 water is handled differently from a clean supply leak. That their policy covers perils rather than problems. None of it is gated and none of it asks for an email address.
- They decide they want a professional. By this point they know to ask for a written scope, a drying goal and a moisture log, and to read an assignment of benefits before signing it. They are ready for a scoping conversation rather than an education.
- They describe the loss and consent to be contacted. One form: zip code, damage type, when it happened, how much of the property is affected, where they are in the process, and their own account of it. The phone field is optional, because consent to be called cannot lawfully be a condition of using the service.
- A person reads it. Not an autoresponder and not a routing rule. Enquiries that are an emergency get told to call a local firm and their insurer now, because a form is the wrong tool for a property that is still flooding.
- It reaches a company — when matching is live. Matched against the damage types and the area a company told us it covers. You call the homeowner, you scope the work, you contract directly. We are not in that conversation and take no part in the contract.
What a qualified enquiry contains
The lead quality standard is the published version of this. In summary, an enquiry we would pass on carries:
| Field | Why it is there |
|---|---|
| Property zip code | Decides who can reach it, and which state licensing regime applies. |
| Damage type | Water, fire and smoke, mould, storm or flood, sewage or contaminated water, or reconstruction after mitigation. |
| When it happened | Wet materials change category as they sit. A loss from last night and a loss from last month are different jobs. |
| Extent affected | One room through to the whole property, in the homeowner’s own estimate. |
| Stage in the process | Nothing started, equipment running, mitigation finished and needing the rebuild, in a dispute over scope or coverage, or researching. |
| Their own description | The most useful field on the form, and the one that tells you whether this is your job before you dial. |
| Name, email, and phone if they gave one | Phone is optional by design and stays optional. |
| Explicit consent to be contacted | Recorded before anything moves. Separate, optional consent for calls and texts, in the network’s standard TCPA wording. |
What an enquiry does not contain is a price expectation we planted. We publish no average restoration prices — category of loss, affected area, drying duration and local rebuild rates move them too far for an average to be anything but a false anchor. What we publish instead is the structure of a bill, so a homeowner can read the one you hand them.
Exclusivity
The principle is settled and the number is not. An enquiry will go to one company, or to a small, stated number of companies — never to an open list, and never resold onward. The homeowner will be told which it is before anything is passed on, because a homeowner who expects one call and gets nine has been treated badly regardless of what the contract says.
Undecided: whether the answer is one or a small defined number, and whether it differs by damage type or market. When it is decided it goes on this page.
What is never done
- No reselling one enquiry to a dozen firms. It is the practice that makes homeowners dread the form and makes the enquiry worthless to everyone who bought it. It is ruled out at the level of the model, not the price list.
- No selling homeowner details. Not to marketers, not to data brokers, not to anyone. An introduction a homeowner asked for is a different thing from a list, and only the first one happens here.
- No pay-to-rank in editorial. Nothing in the guides, the service pages, the cost material, the claims material or the tools can be bought, and no commercial relationship changes what any of them says. That separation is published in the editorial policy — published, so it can be held against us.
- No invented recommendations. We publish no company profiles or ratings we have not earned the right to publish. What we check and what we cannot is set out in how we vet, and being listed somewhere is not verification.
- No claim-side interest. We take no assignment of benefits, act as no one’s public adjuster, and take no share of a settlement.
- No selling the emergency. An enquiry from a property that is actively flooding gets told to stop the source and call a local firm and their insurer, not held for routing.
What we ask of you
The same list as the hub page: certification held by technicians, state licensing where the state requires it, liability and workers’ compensation cover, written scopes with a stated drying goal, moisture documentation handed to the homeowner, no pressure to sign on site, and answering the enquiries you accept. It is simply our own homeowner-facing advice applied to ourselves.
Where it stands
Restoration company matching is still being built, so the honest next step is a conversation rather than a switch being flipped. Register your interest to record your company, your service area and the damage types you want work in; the partner FAQ covers cost, verification, bad enquiries and removal. HyreRestore will publish changes here before it tells anyone privately.