Contact
Contact HyreRestore
Ask us how this site works, or what any of it means for your situation. Two things first, because they save you time: we are not a restoration company, and we cannot tell you what your policy covers.
Last updated .
If water is running, there is sewage in the property, or the building is unsafe, do not email us. Active water, fire or sewage damage is an emergency and it belongs with a local restoration company and your insurer now, not with a research desk. Shut the water off at the main, keep away from standing water near electricity, leave the building if the structure or the air is in question, and call your insurer’s claims line for the claim number. The first 24 hours is the page that is actually useful in that hour; board-up and tarping covers an open envelope. Come back to us afterwards.
We are not a restoration company. Active water, fire or sewage damage is an emergency and belongs with a local firm and your insurer now.
How to reach us
- Homeowner questions and corrections — hello@hyrerestore.com
- Privacy and data deletion — hello@hyrerestore.com, and see the privacy policy
- Press and research — hello@hyrerestore.com
- Telephone — (866) 582-8523
- About a specific loss — the enquiry form collects what we need to be useful
- Restoration companies — where introductions stand
Postal address: 6975 Union Park Avenue, Midvale, UT 84047, United States. This is a registered address for a national information site. There is no equipment stored there and no crew dispatched from it.
Which route is yours
| If you are | Go here |
|---|---|
| A homeowner with a question about damage, drying or a claim | Email hello@hyrerestore.com, or use the enquiry form if you want it read alongside your zip code and loss type. |
| Reporting a correction to something we published | Email hello@hyrerestore.com with the page URL and what is wrong. See the editorial policy for how corrections are handled. |
| A journalist or researcher | Email hello@hyrerestore.com. We will say plainly what we have not verified, and we do not have partner counts, response times or company ratings to give you, because none exist. |
| A restoration company wanting to be listed | For restoration companies — including how it would work, how to register interest and the partner FAQ. |
| Making a privacy or data-deletion request | Email hello@hyrerestore.com. The privacy policy sets out what is held and for how long. |
What we can help with
- Working out which kind of job your situation points at — see the ten services.
- Whether a written scope is complete enough to compare with another one.
- What a drying goal and a moisture log are, and what to ask for on day one.
- How the claims sequence normally runs, and what an adjuster’s scope is for.
- What an assignment of benefits transfers, and how it differs from a work authorisation.
- How the calculators work and where their limits are.
- Corrections. If something here is wrong, we want to know.
What we cannot help with
- Emergencies. A local company and your insurer are faster and are the right call.
- Dispatching anyone. We are not a restoration contractor and hold no equipment.
- Pricing your loss. We have not seen it, and we publish no average restoration prices — here is why.
- Telling you what your policy covers. Only your policy and your insurer can. What is commonly covered is as close as we get.
- Acting on your claim. We are not a public adjuster and cannot negotiate, submit or supplement anything.
- Recommending a specific company. We publish no ratings and no reviews — here is what we do and do not check.
- Legal advice on a contract, an assignment or a dispute. That belongs with a licensed attorney in your state.
- Health advice about mould or contaminated water. We stay at the level the EPA and CDC state; a clinician answers the rest.
Before you write
Two things usually answer the question faster than we can. First, find your declarations page and look for the deductible and whether you hold replacement cost or actual cash value — that pair decides what actually reaches you, and the should-I-file tool walks through the arithmetic. Second, ask whoever is already on site for the drying goal and the daily moisture readings. If neither exists, that is usually the real answer to whatever you were about to ask us, and choosing a restoration company covers what to do about it.
How restoration works covers the job end to end, the claims hub covers the paperwork, and the FAQ has the questions we are asked most.