Standards
Lead quality standard
Every HyreRestore inquiry follows eight rules. The homeowner agrees before any introduction. An inquiry is never resold to a list, and it names the damage. Safety questions are answered first. Matching is not live, and no restoration company is signed up, so this is the standard we will run on from the first introduction.
Who this is for. Homeowners checking what happens to their details, and restoration companies deciding whether an introduction from us would be worth having. Publishing the rules is what holds us to them.
What are the eight rules?
- Consent before any introduction. No restoration company gets a homeowner’s details until that homeowner agrees to that specific introduction. It is asked for separately, not assumed from sending the form.
- Never resold to a list. An inquiry goes to one company, or to a small number the homeowner is told about first. It is never sold on to an open panel, and never resold after that.
- No bought or borrowed leads. Every inquiry starts on this site, from someone who read a page. We buy no inquiries, sell no lists and share no sign-ups.
- The damage is named, not just the trade. A clean-water leak, a sewage backup, a mold problem and a rebuild after drying go to different kinds of company. An introduction that says only “restoration” leaves the qualifying to the company.
- Safety is answered first. If an inquiry says water is still coming in, or mentions gas, sewage, fire or a sagging ceiling, the reply leads with the safety steps and the insurer’s claims line. A form is never held for routing.
- The phone number stays optional. The form sends without one, and agreeing to calls is never a condition of using the site. Calls and texts need their own ticked box.
- Both sides can report a problem. A homeowner can tell us an introduction was wrong. A company can tell us an inquiry was out of area, a duplicate, the wrong damage or not a real request. We record both.
- Deletion on request. Ask and it is deleted, before or after an introduction. If an introduction has happened, we tell the company you withdrew.
What will make an inquiry qualified?
Before any introduction, we will establish six things. The first five are questions on the inquiry form.
- What kind of damage it is. Water, sewage, fire or smoke, mold, storm or flood, or the rebuild after mitigation. Each one calls for a different kind of company.
- When it happened. Happening now, the last few days, weeks ago and unresolved, or still researching. The company should know which one it is calling.
- How much of the house. One room, several rooms, a floor or the whole property, in the homeowner’s own estimate.
- Where things stand. Nothing started, equipment already running, mitigation done and the rebuild needed, or a dispute over scope or coverage.
- Where the property is. The zip code decides which state rules apply, such as mold licensing, and whether a company works there at all.
- Consent to this introduction. Everything else on this page depends on it.
Why do some inquiries get safety steps before anything else?
Some inquiries describe a house that is not safe to work in yet. A form is the wrong place to settle that, and no introduction should wait on it.
- Water near electricity. Turn the power off at the breaker only if you can reach it without standing in water. Otherwise, call the utility.
- Gas. Leave the house, and call the gas utility or 911 from outside.
- Sewage. Category 3 water carries pathogens. Keep children, pets and anyone with a weak immune system out, and do not vacuum it up yourself.
- Fire, or a sagging ceiling. Do not go back in until the fire department says so, and stay out from under a ceiling holding water.
The first 24 hours has the full sequence.
What will we not do to get more inquiries?
- Gate the content. Nothing sits behind the form. Every calculator and guide works without your details.
- Invent urgency. No countdowns, fake scarcity or “a crew is nearby”.
- Promise a response time. We send nobody, so we promise no clock.
- Suggest a network we do not have. Matching is still being built, and the site says so on how HyreRestore works and on the form.
- Plant a price. An inquiry carries no price expectation from us. We publish no average restoration price, and the cost page explains why.
- Count a form as a success. What matters is whether the homeowner got a useful answer. Sometimes that answer is the insurer, the utility or an independent mold assessor.
Where does this stand today?
Part of this waits on live matching. Matching is not live, and no restoration company is signed up. So the company side of rule seven cannot be used yet, and nor can any record of what an introduction was worth.
We publish the rules now because writing them afterwards is how standards get bent around whatever was convenient. How restoration companies will be checked is the company-side half of this page.
What if you run a restoration company?
Start at for restoration companies, or email hello@hyrerestore.com. We will not sell exclusivity we have not defined or quote a volume we have not produced. Pricing, credits and disputes are not decided, and we will not describe them until they are.
Homeowners can read what we store and for how long in the privacy policy. If an introduction ever breaks one of these rules, tell us.